Greater Vancouver Zoo's Customer Service
Q. I went through all the necessary steps to purchase my online tickets and did not receive a confirmation number. How do I know it went through?
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the bottom of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click submit more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you except? Do you except debit cards? Do you except gift cards?
A. We except Mastercard, Visa, Discover and American Express Credit Cards. We except Mastercard, Visa gift cards (non-refundable). We do not except debit/check cards.
Q. Do I need to specify the date I am coming to the Zoo when purchasing my tickets?
A. All tickets are valid throughout the season unless otherwise noted. Some special events tickets have specific valid dates indicated. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. We request that you do not print your tickets before coming to our facility. Presenting the barcodes on your mobile device works perfectly, and saves paper waste!
Customer Service
Email: info@gvzoo.com
Phone: 604-856-6825 ext 1003
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the bottom of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click submit more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you except? Do you except debit cards? Do you except gift cards?
A. We except Mastercard, Visa, Discover and American Express Credit Cards. We except Mastercard, Visa gift cards (non-refundable). We do not except debit/check cards.
Q. Do I need to specify the date I am coming to the Zoo when purchasing my tickets?
A. All tickets are valid throughout the season unless otherwise noted. Some special events tickets have specific valid dates indicated. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. We request that you do not print your tickets before coming to our facility. Presenting the barcodes on your mobile device works perfectly, and saves paper waste!
Customer Service
Email: info@gvzoo.com
Phone: 604-856-6825 ext 1003